Terms conditions

Description of Products:

We provide electric motorbikes and thereto related equipment (the "Products"). more information about the products can be found on the site.

Order of Products:

We ask you to order the products in accordance with the instructions on the site. when you are placing your order, you will be required to provide certain information, such as your address and billing information. it is your responsibility that all such information is accurate, and you shall ensure that such information is kept up-to-date.

Collarev shall have no responsibility or liability for inaccurate information that later becomes outdated. Collarev shall have no obligation to make efforts to determine the correct contact or shipping information.

You can update your information at any time prior to your product being shipped by sending e-mail to [email protected]

After submitting your order, we will send you an order confirmation e-mail, at which point this agreement will enter into force. if we are unable to confirm your order, we will inform you of this via e-mail and will not charge you anything.

We are entitled to decline or adjust an order from you in the event that you provide us with untrue, inaccurate, not current, or incomplete information when placing an order. this shall also apply if you fail to comply with these terms (for example if you have not paid for the products in time) or other mandatory provisions by law. upon occurrence of any of these events, we will contact you and request that you remedy your breach of these terms.

Delivery of Products:

Although Collarev will make efforts to begin delivering your products or other product as soon as reasonably practicable, you understand and agree that there may be delays. our indicated estimated time of delivery (ETD) is only an estimate and subject to change. Collarev does not guarantee that it will be able to ship the product by the estimated date.

As a result, in the event that a delay arises and the estimated shipment date and/or release of the product is not met, Collarev shall not be liable for any damages that may occur as a result of the delay, nor shall it be obligated to provide any discounts, refunds, or credits because of any such delays. Collarev will provide you periodical updates with information regarding the delivery schedule.

You can read our delivery terms here and the shipping costs are indicated at check-out. some alternatives may involve a freight cost, which in such a case is clearly stated when ordering. the expected delivery time is specified during the order process. we try our best in providing tracking information for your order, but unfortunately not guarantee that it will be enabled or provided for your purchase. please email Collarev customer service for tracking information: [email protected]

We have the right to charge you for any handling costs arising when you do not pick up your ordered products in time from the place of delivery following transport of the products. Collarev will not refund any shipping costs if you fail to collect your products.

Eligible customers:

We offer the products to individuals acting as consumers (as defined under applicable local law), companies, and other legal entities.

By ordering the products on behalf of a legal entity, you warrant that you are authorized to enter into these terms on the behalf of the legal entity as well as to use all functions. if you are a business customer these terms constitute the entire agreement between us, unless otherwise set out in mandatory law.

Use of the Functions:

When you use the functions, you must always comply with all applicable laws, regulations and public orders. you shall not access the site other than through interfaces provided by us and as otherwise expressly authorized under these terms. you may not use the functions in a manner contrary to our, or any third parties, rights and interests. you agree to comply with all instructions and recommendations provided by us from time to time

Price information:

You must pay all applicable fees as set out and described on the site for the products that you have selected.the prices for the products are set out on the site and include any explicitly set out relevant delivery costs, value added tax (VAT) or other fees and taxes (as applicable). the price of the products provided to you will be the price indicated on the order pages when you placed your order.

We have the right to change the prices for the products. if we change the prices, we will notify you in advance. by continuing to order the products after the price changes come into effect, you agree to be bound by the newvprices.

Payment information:

Payment for the products shall be made in accordance with what is set out below. depending on the type of product you order, the order value, and our stock levels, different payment terms may apply. the currency used depends on where the item is being delivered/purchased to/from.

Full Payment:

For our parts, apparel and gear, we normally charge full payment at the time of placing the order.

Deposit and Final Payment:

When you order an electric motorbike, we might ask you to place a non-refundable deposit to secure the order. the deposit will be clear against the final payment of the order.

When your electric motorbike is ready for shipment, we will contact you to settle the final payment, which will be made either by invoice, by charging your card, or as otherwise agreed between Collarev and you. When the payment is received by Collarev, the order will be shipped to the agreed address.

Ownership of the electric motorcycle is transferred to the buyer after full payment of the purchase price. warranty is also only valid after full payment of the purchase price.

Payment methods:

We accept different payment methods as they become available, as set out on our site from time to time. acceptable payment methods are always those displayed at checkout at the time of your purchase. please note that the final payment (in case of deposit) may be settled by invoice.

We do our best to make the site as secure as possible. all credit/debit card transactions on the site are processed using third-party payment providers, with a secure online payment gateway that encrypts your card details in a secure host environment. you confirm that the credit/debit card or other payment method that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. all credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Collarev, your order will be cancelled.

We are not responsible for any charges or penalties which may be imposed by the payment provider as a result of payment being processed in respect of your order.

Please note that we use third-party payment providers for our payment methods. in order to offer you such payment methods and process your payment, we will during the checkout transfer your personal data, such as contact details and order details, to the payment provider. this is necessary in order for the payment provider process your payment, to assess whether you qualify for their payment methods, and/or to tailor the payment methods for you. the payment provider’s processing of your personal data is conducted in line with each payment provider’s privacy policy.

Customs charge, duties, fees and taxes:

Please note that value added tax (VAT), potential customs charges, duties, other fees and taxes may apply to your purchase. such costs will only be included when explicitly set out in our delivery terms or at check out.

Colors, written errors and images

Collarev's goal is to describe the products at the site as correctly as possible. however, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the site can differ somewhat from their actual colors. Collarev cannot be held responsible for any such discrepancy.

All details, such as specifications and third party manufacturing brands are subject to changes. replace details or parts will always be equal to the parts stated previously.

Lights, such as the headlight, turn signals, and more, are subject to change based on local regulations around the world. this means that lights on delivered products might be different to the lights shown in pictures on the Site.

Written errors can occur due to human factor, third party information, or broken integrations, codes or automatic updates.

Collarev tries its best to display free of error texts, images, stock, as well as prices, for products, shipping, on the Site.